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Refund and Exchange Policy
Return & Exchange Policy
At TheBetterComics, we treat our customers like family, and our goal is to provide 100% satisfaction. If you’re not happy with your purchase, we’re here to assist you.
Most of our products are eligible for return, exchange, or replacement. However, customized products cannot be returned or exchanged unless they have a manufacturing defect or were incorrectly delivered.
The return and exchange policy for each product is detailed below.
Return Policy for Standard Apparel (T-Shirts, Hoodies, Sweatshirts)
- Return requests must be initiated within 4 days of receiving the package.
- Returns are accepted if the product is unworn, unwashed, undamaged, and has all original tags intact.
- Once the return is requested, the estimated timeline for the product to reach our facility is 7–10 working days after pickup. This may vary due to logistical challenges.
- A reverse pickup facility is available for eligible pin codes. If reverse pickup is unavailable in your area, you must self-ship the product to us.
- Once the returned product passes quality checks (QC) at our warehouse, the refund will be processed to your bank account within 7–10 working days.
- Customers will receive a tracking link to monitor the return process.
Important Notes:
- Products in bad condition, tampered with, or damaged upon delivery should be refused at the time of receipt.
- COD and gift-wrapping charges are non-refundable.
- Discount coupons used at checkout cannot be refunded.
Exchange/Replacement Policy for Standard Apparel (T-Shirts, Hoodies, Sweatshirts)
- Exchange/replacement requests must be made within 4 days of receiving the package.
- Exchanges are accepted if the product is unworn, unwashed, undamaged, and has all original tags intact.
- If the requested product is out of stock, an exchange with a different design is possible.
- The estimated timeline for processing the exchange/replacement is 7–10 working days after the original product is picked up.
- Customers will receive a tracking link to monitor the exchange request.
Return Policy for Posters & Stickers
- Return requests must be made within 4 days of receiving the package.
- Posters and stickers can only be returned if they are damaged during transit or if an incorrect item was received.
- Customers must provide supporting evidence (e.g., an unboxing video or photos of the defective product) via email at [email protected].
- Once approved, the refund will be processed within 7–10 working days after the product passes the quality check.
- If a reverse pickup is unavailable in your area, you must self-ship the product to us.
Important Notes:
- Refunds will not be issued for minor printing variations, as these are common in print production.
- Discount coupons used at checkout cannot be refunded.
- COD and gift-wrapping charges are non-refundable.
Return Policy for Desk Mats
- Return requests must be made within 4 days of receiving the package.
- Returns are only accepted in case of manufacturing defects or incorrect orders.
- Customers must provide supporting evidence (e.g., an unboxing video or photos of the defective product) via email at [email protected].
- The refund process will begin once the item has been received and passes quality checks (QC) at our warehouse.
- The estimated refund processing time is 7–10 working days.
Non-Returnable & Non-Exchangeable Products
The following items cannot be returned or exchanged unless they have a manufacturing defect or were incorrectly delivered:
- Customized t-shirts, hoodies, sweatshirts, posters, and stickers
- Used or damaged products that do not pass quality checks
International Orders
- International orders cannot be returned, exchanged, or replaced unless they have a manufacturing defect or were damaged during transit.
- Customers must provide supporting evidence (e.g., an unboxing video or photos of the defective product) via email at [email protected] within 24 hours of delivery.
- International shipping and customs duties are non-refundable.
- International orders can only be canceled within 4 hours of placing the order. After this period, a 50% cancellation fee will apply.
Contact Us
For any return, exchange, or replacement queries, please reach out to us at [email protected]. Our team will assist you within 48 working hours.