Frequently Asked Questions
Most frequent questions and answers
How to Place an Order?
To place an order on our website, follow these steps:
- Browse our products and select the necessary details such as quantity, size, etc.
- Click on the “Add to Cart” button.
- Once you’re ready, go to your Cart by clicking the cart icon at the top right.
- Review your selected items.
- Choose your preferred payment method and enter details like mobile number, email, and shipping address.
- Double-check all the details and confirm your order.
- You will receive a confirmation email and SMS once the order is placed.
- After your order is shipped, you will receive tracking details via email and SMS.
How to Check My Order Status?
- Visit the “Track Order” section on our website.
- Enter your Order Number and Email Address in the required fields.
- Click “Track” to view the latest status of your order.
What If I Forget My Password?
- Click on “Forgot Password” on the login page.
- An email with a reset link will be sent to your registered email address.
How Long Does Delivery Take?
- Orders placed within the United States are typically delivered within a few business days.
- International orders usually take around a couple of weeks for delivery.
- Delivery timelines may vary due to external factors such as shipping conditions or customs clearance.
Shipping Information
What Are the Shipping Charges?
- Shipping charges vary based on the region.
- Free shipping is available for orders exceeding a certain cart value.
- Discounted products may have different shipping charges.
What If My Order Doesn’t Get Delivered?
- Our courier partner will attempt delivery multiple times.
- If the delivery is unsuccessful, you can contact us at [email protected] for a refund or replacement.
How Do I Cancel My Order?
- Send an email to [email protected] with your cancellation request.
- Prepaid orders can be canceled at any time, but to receive a refund to the original payment method, the cancellation must be made within a few hours of placing the order.
- If canceled after this period, the refund will be credited to your store account.
- Refunds typically take about a week to reflect in the original payment method.
Do You Accept Custom Orders?
- Yes! We offer customization for phone cases, posters, t-shirts, hoodies, and stickers.
- Feel free to contact our support team for more details.
Return & Exchange Policy
📌 Note: Please do not return any product without prior confirmation from our support team.
For Apparel
- If there is a manufacturing defect or the wrong item was received:
- Contact [email protected] within a few days.
- A reverse pickup will be arranged, and once the item is returned and verified, a replacement will be sent.
- Replacements are free of charge but subject to stock availability.
For Other Products
If you encounter any issues, feel free to contact [email protected], and our team will be happy to assist you.
