CANCELLATION POLICY:
 

  • If the customer wishes to cancel the order for any reason, he/she can cancel the order within 4 hours of placing their order by simply dropping an email to [email protected] , with the subject line mentioned as a “cancel – order no”.

     

  • Post successful cancellation the refund amount would be credited to or source account. 

     

NOTE: The refund amount will be processed within 24 to 48 hrs from the time of approval. It may take up to 10 business days to reflect in the customer’s bank account (As per banking standards).

  • If the customer requests to cancel the product post reaching the shipping stage, then 50% of the order value would be recovered/deducted, with the remaining value credited to the user’s or source account.
  • As per the company’s guideline, to bear the cost/expenses of material, labor charges, packaging used in making the product, the above amount shall be recovered from the customer. 

CUSTOMIZED PRODUCTS

 

  • If the cancellation is requested post the cancellation timeline, an amount of 50% on the order value will be deducted/recovered with the remaining value credited to the source account.

Note: The reason for the charges being implied as the product is catered to your need, which cannot be used for any other purpose. Upon canceling the order the company incurs over and above expenses which are additional expenses to the company.

PRE-ORDER PRODUCTS :

  •  If the cancellation is requested post placing the order, an amount of 50% on the Order value will be deducted/recovered with the remaining value credited to the  source account.

Note: The reason for the charges being implied as the product is a Pre-order product and catered to your need. Upon canceling the order the company incurs over and above expenses which are additional expenses to the company.

MOBILE CASES, AIRPODS CASES, BACKPACKS, POUCHES & SLEEVES:

  • If cancellation is requested post-cancellation timeline, then the refund amount will be processed to source account

     

  • If the cancellation is requested pre-shipping stage or post shipping on both standardized & customized products, an amount of 50% on the order value will be deducted/recovered with the remaining value credited to  source account.

MOBILE – GLASS CASE, BUMPER CASE, CLEAR SILICONE CASE:

  • If the cancellation is requested post-cancellation timeline on both standardized & customized glass cases, an amount of 50% on the order value will be deducted/recovered with the remaining value credited to source account.
  • The reason for the charges implied is that the Glass case is not prepared and stocked in the warehouse as there are high chances of getting damaged during stacking. The product will be prepared based on the order received from the customer. If canceled that cannot be resold due to its fragility.   

STATIONARY:

  • If the cancellation is requested post-cancellation timeline on both standardized and customized products, an amount of 50% on the order value will be deducted/recovered with the remaining value credited to source account.

DESK MAT: 

  • If the cancellation is requested post-cancellation timeline, an amount of 50% on the order value will be deducted/recovered with the remaining value credited to source account.

 COLLECTIBLES:

 

  • If the cancellation is requested post-cancellation timeline on customized collectibles products, an amount of 50% on the order value will be deducted/recovered with the remaining value credited to Coveritup wallet/ source account.

INTERNATIONAL ORDERS:

 

  • If the user request for cancellation of international orders within 4 hours the full amount can be refunded to source account as per the user’s request. However, if the cancellation is requested post 4 hours then full refund can be processed to Incase, the order is shipped only the 50% of the order value can be refunded to source account.

    Note: Shipping charges are non-refundable in case the order is canceled post 4 hours of placing the order or if the order is shipped.